111% Asylum Guarantee
Insane Labz® is dedicated to bringing the Asylum family the best sports nutrition products on the market. There are 2 things we love; Horror and OUR products! We’re confident you will love our products too but since all Gorehounds aren’t the same we’re bringing you an industry changing 111% Asylum Guarantee! If you’re not completely satisfied with your purchase from insanelabz.com within 30 days of your purchase, we will issue you a store credit of 100% of the purchase price plus an additional store credit of 11%! This guarantee is applicable to purchases made from insanelabz.com and does not cover Insane Labz® retailers. Retail purchases must be handled by the particular stores return policy.
If you purchase products through insanelabz.com and are not becoming the Monster you expected, please CONTACT our Mad Chemist within 30 days of your purchase and let him assist you with your concerns. If you request a store credit, simply return the unused portion of your product and your receipt frominsanelabz.com within 30 days and we will give you 100% of the purchase price plus an additional 11% in store credits. Purchases must be shipped within 30 days from the date of your receipt.
Insanelabz.com does not provide return shipping labels and is not responsible for lost or damaged shipments during the return process.
***Insanelabz.com 111% Asylum Guarantee does not apply to supplements purchased during sales events such as Buy One Get One, items marked down, bundles or other insanelabz.com promotions. Samples, clothing, and other accessories other than supplements are not covered under this guarantee. In addition, the following limitations may apply:
A. Requests due to flavor preference
B. Abuse of policy
C. Containers returned empty or containing anything other than stated product on container
Insane Labz® and www.insanelabz.com has a strict policy relating to online sales. Any Insane Labz® product found on sites such as eBay, retail pages, or any other website other than insanelabz.com is not being sold by an Authorized Seller. Any online purchases on sites other than insanelabz.com will not be covered by our 111% Asylum Guarantee and may not be actual Insane Labz® products. Products could be counterfeit, tampered with, damaged or beyond their expiration dates and shouldn’t be consumed. Please protect yourself and Insane Labz® by only purchasing from insanelabz.com or an authorized Insane Labz® retail store.
In the event a refund is needed for return, the refund will be credited back to the account it was originally charged to no later than 7 business days after the product has been received by Insane Labz®. It may take up to 3-5 working days for the bank to recognize the credit on your end and for your account to reflect the credit. Insanelabz.com is not responsible for return shipping charges or products lost during the return process. Refunds for returned items are handled on case by case basis and are separate from Insane Labz® 111% Asylum Guarantee.