111% Asylum Guarantee
Updated January 10, 2024
Insane Labz® is dedicated to bringing the Asylum family the best sports nutrition products on the market. There are three things we love; HORROR, OUR CUSTOMERS (They Asylum Faithful) and OUR PRODUCTS!
We are confident you will love our products too; but since all Gorehounds aren’t the same - we’re bringing you an industry leading Money Back Guarantee! If you’re not completely satisfied with your product(s) from insanelabz.com, hit up the Mad Chemist within 15 calendar days of your receipt of the order (based on carrier tracking) to request a return material authorization (RMA). Upon receipt of your return we will issue a full refund of the purchase price (excluding shipping and pro-rated, when the product was part of a deal or stack purchase)! Authorized returns must be postmarked no more than three (3) businees days after receipt of the RMA and empty bottles or bottles returned containing anything other that the original product will not be eligible for any refund value.
This guarantee is applicable to verified supplement purchases made from insanelabz.com and does not cover Insane Labz® retailers or other sales channels. Returns for retail purchases must be handled directly with the retail location, in accordance with the store's return policy.
Insane Labz does not provide return shipping labels and is not responsible for lost or damaged shipments during the return process. Samples, clothing, and other accessories are not covered under this guarantee.
Customer may return up to two (2) items per calendar year, no questions asked. However, Insane Labz retains the right to refuse additional RMA reqeusts and/or credit if it suspects abuse of the Money Back Guarantee Policy.
Once a credit has been issued, It may take 3-7 business days for your financial institution to issue credit.
Insane Labz is not responsible for return shipping charges or products lost or damaged during the return shipping process.